2 Days If ATM Swallows Money, 5 Minutes If It Gives Too Much

Chinese woman walking away from an Agricultral Bank of China ATM.

Chinese woman walking away from an Agricultral Bank of China ATM.

From NetEase:

When ATM swallows money, bank tells you to wait 2 days, but when a customer pretends it dispensed too much money, the bank arrives within 5 minutes

Summary: When Nanjing city resident Mr. Ding was depositing money and the ATM machine swallowed 10,000 yuan, he immediately contacted bank personnel and was told that he’d have to wait two working days before it could be dealt with. Afterward, Mr. Ding changed phones and called customer service again, pretending that the machine had dispensed 3000 yuan extra, and customer service arrived just 5 minutes later. The bank explained that when the machine swallows a customer’s money, this money is still safely in the machine, but when the machine spits out extra money, it affects the safety of the cash.

A China Merchant's Bank ATM.

Comments on NetEase:


Motherfucking chicken country banking industry. [China geographically resembles a chicken.]

卖身葬二奶 [网易广东省东莞市网友]:

A tree without bark will necessarily die! A man without shame is invincible!

官肥民必瘦 [网易广东省东莞市网友]:

You’ll never find another bank as shameless as this in the world.

中华一统天下 [网易陕西省商洛市网友]: (responding to above)

How is the bank wrong? Protecting the bank’s assets is equivalent to protecting the country’s assets. Is even such basic rationale lost on you?

网易河南省郑州市登封市网友: (responding to above)

Since ancient times, the “second floor” [referring to the first comment replying to an internet post or another comment] has always been a SB

[This comment was repeated in at least 10 other replies to the above commenter.]

jnf1024 [网易上海市黄浦区网友]: (also responding to 中华一统天下)

My money is saved in the bank, how did it become the country’s?

zhoushuiq [网易广东省广州市网友]: (responding to above)

You’ve all been trolled, they’re [referring to 中华一统天下 and a few others who defended him] just trying to get your attention. Haha~~~~~~~ What he’s saying is obvious.

无锡可儿 [网易江苏省无锡市网友]:

NetEase, were you all raised by beasts, what is this “a certain bank”, are you not allowed to reveal the name of the bank? Are you afraid of being sued for libel, or is this kind of news simply fabricated by you guys?

115782012 [网易广东省深圳市网友]: (responding to above)

Child, do you still need to ask which bank this is?? All the banks in this country are fucking like this.

enixasdf [网易黑龙江省网友]: (also responding to 无锡可儿)

Asking [for the name] is wasting your effort. You can boycott this one, but the other banks are the fucking same.


China’s banks are all bastards, without a single exception~

wxs0592 [网易福建省厦门市网友]:

This bank has set a new Guinness world record for shamelessness in banking!

天天愚人节 [网易山东省东营市网友]:

A shameless bank, why can they demand back the extra money dispensed but I can’t demand back the money their greedy mouths have swallowed? Remember, next time just say, “I’m going to pry open the ATM”!

吉尔瓦伦丁 [网易辽宁省鞍山市网友]: (responding to above)

Then it won’t be an employee of the bank coming, but the JC.


A person who takes extra money that was spit out is committing a crime, but is the bank committing a crime when it swallows money?

骑着砖家的老婆写评论 [网易广东省珠海市网友]:

China’s current situation:
1. ATM dispenses counterfeit money — Bank is not responsible.
2. Online banking robbed — Depositor’s responsibility.
3. Bank gave too much money — Depositor has obligation to return it.
4. Bank gave too little money — Not responsible if you already left the counter.
5. ATM malfunction results in less money dispensed — Customer’s responsibility.
6. ATM malfunction results in too much money dispensed — Customer theft.
7. Guangdong Kaiping bank president embezzles 400 million — sentenced to 2 years.
8. ATM spat out an extra 70,000 to ordinary commoner Xu Ting — life sentence.

选择用脚投票 [网易加拿大网友]:

The cash is safe, and from the bank’s perspective, it is indeed safe.

网玉主编 [网易江苏省连云港市网友]:

Strongly request that foreign banks enter the country, the national banks can all TMD go to hell.


Motherfucking bank~~~ This is what China is like~~~ Our great country~~~ You’ll never guess will happen next~~~

kaka3369 [网易福建省泉州市网友]:

Other people’s loss can be ignored, while one’s own interests are always first. This bunch of sons of bitches repeat all day long about providing good customer service but actually will never know what customer service is.

Three China Construction Bank ATMs.


Written by Fauna

Fauna is a mysterious young Shanghainese girl who lives in the only place a Shanghainese person would ever want to live: Shanghai. In mid-2008, she started chinaSMACK to combine her hobby of browsing Chinese internet forums with her goal of improving her English. Through her tireless translation of popular Chinese internet news and phenomenon, her English has apparently gotten dramatically better. At least, reading and writing-wise. Unfortunately, she's still not confident enough to have written this bio, about herself, by herself.


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