A Chinese man residing in Japan was refused taxi service by a Japanese driver. Cai Chengping said he and several Chinese friends had just finished dinner when he called a taxi and asked if they could be dropped off at their hotel, but was unexpectedly met with the reply, “Don’t know”. Cai then said he could provide directions, he was once more met with the cold response. After Cai complained, high level management of the taxi company visited him to say sorry in person and give him a written apology. The driver is to receive strict disciplinary action. Some netizens expressed admiration for Japanese management.