See update below.
Hi everyone, we have recently received more complaints from some commenters that their new comments are not appearing after they have been submitted. Furthermore, all of their old comments have disappeared too.
This has happened before. Last year, some commenters also notified us of this exact problem. We could not figure out what was happening except that if the commenters use a different name, they can still comment. We later concluded that maybe our comments database had been damaged during one of our server moves last year but that was just a guess.
Some of the commenters who were affected (and many of you will remember these people) include: King Tubby, Jones, and B-Real.
We have not noticed the problem happening again (or no further people contacted us with the same problem) since then until today. For example, B-Real changed his name to 2B-Real. Today, we have discovered that all of his old 2B-Real comments have disappeared and he cannot comment using the 2B-Real name anymore. Commenters affected by this problem will notice that their new submitted comments will either not appear or may only appear very briefly before automatically disappearing. This is not usual behavior for our WordPress system.
We are again trying our best to figure out this problem, especially since it has happened again which means that it was not a one-time unnoticed accident. We know this is a very frustrating problem for the commenters affected as well as anyone who responded to them that now looks like they are responding to nobody. If you have been affected by this or if you can offer any help to us with finding out the cause of this issue, please contact us immediately.
Sorry for the inconvenience and thank you for your understanding.
2011 March 2 UPDATE: We believe we have fixed the issue preventing the previous certain commenters from commenting with their original names. If you were affected by this problem and still notice your comments not appearing, please contact us immediately.